How to contact ComCom’s telecom consumer office

Illustration: conceptual everyday-life artwork, not a photograph or map of this place or service.

ComCom’s Public Defender of Consumers Interests handles consumer issues in electronic communications and broadcasting. Its public pages describe routes for complaints, recommended information to include and what the office can do after receiving a case. The page headings and navigation are in English, but the detailed instructions are in Georgian.

Choose a recipient and channel

The complaint page lists a provider’s special complaint service, the ComCom Public Defender and court as separate recipients. It says the order is not mandatory. The Public Defender’s useful-information page lists phone, email, social media and written submission at its office. These are published routes, not one shared inbox.

Prepare the recommended details

• Name the office or service receiving your complaint.
• Include your identity, address and contact details.
• Name the provider and include the subscriber account number.
• State what you are asking the recipient to do.
• Describe the circumstances behind the request.

The form page calls these details recommended content. Keep the recipient, provider/account, request and facts distinct so the reader can identify each part of your message.

What the Public Defender says it can do

The office says it consults telecom users, can request detailed information from a provider and makes recommendations after reviewing case material. If it identifies a rights violation, it says it may address the Commission, represent the consumer in the case and provide legal support.

The office says users may request information about case progress and receive the outcome in writing. It says casework is conducted in Georgian. Its useful-information page says review time depends on issue complexity and any request for additional documents, and that legislation does not set a review period for the office.

Open ComCom’s complaint form and requirements