Georgia’s 112 service: prepare your call and app

Georgia’s 112 service handles emergency reports for police, fire and rescue, or emergency medical crews. Visitors need to know which contact route applies, what the phone depends on, and which channels require advance setup.

Know the ordinary call limits

The official FAQ describes 112 as the single emergency number and says the call centre operates around the clock throughout Georgia. It says fixed and mobile calls use 112 without a prefix or city code. The FAQ also describes calls without a SIM or available balance, but says a mobile phone must be within the coverage area of a provider operating in Georgia. Do not assume a foreign SIM or roaming plan guarantees a connection where there is no local network coverage.

Before leaving your accommodation, keep the phone charged and save the number. If you call, state where you are now and what kind of emergency is happening. Use the place name shown on a sign, then add an entrance, road or nearby landmark when that helps locate you. Keep the phone available for follow-up and follow the call-taker’s instructions.

Prepare the 112Georgia app

112’s official app page lists 112Georgia for Android and iOS, describes it as free, and lists Georgian, English, Russian, Armenian and Azerbaijani. It describes in-app calls, chat with a call-taker and SOS. GPS must be enabled for the app’s location coordinates to be sent. Install the app before travel if you intend to use it, complete its current registration steps, and check its location permission while you have reliable internet.

The app’s chat is an in-app channel for a caller who cannot make a call but can communicate by text. The page says GPS coordinates are sent during chat when GPS is enabled. If the user has no data, it says coordinates are sent by SMS. This is an app feature, not a promise that a visitor can send an ordinary SMS directly to 112. The app also offers video calls for deaf and hard-of-hearing users. The app privacy policy says registration is required and that the caller’s phone number and exact location are transmitted when contacting 112 through the app.

Separate app chat from registered SMS

The official SMS and video-call service is specifically for deaf and hard-of-hearing people and requires prior registration. Do not treat direct SMS as a general fallback for visitors. The service page sets out its own registration process and terms. Check those instructions in advance if they apply to you. App chat and direct SMS are separate channels with separate prerequisites.

Before a trip outside a city

• Save 112 and keep your phone charged.
• Check which mobile network will be available on your route. The official FAQ makes local provider coverage a condition for mobile calls.
• Install and register the 112Georgia app ahead of time if you plan to use its features. Test device location settings before leaving reliable coverage.
• Remember that app chat is not the same as a direct SMS to 112. Direct SMS service requires prior registration and is reserved for deaf and hard-of-hearing users.

Official pages describe channels and technical prerequisites. They do not promise a connection at every location, a response time or a particular outcome. Do not use 112 for non-emergency questions. For an urgent emergency, use the official channel that fits your situation and follow its instructions.

Read the official 112 FAQ

Review 112Georgia app instructions

Read the app privacy policy

Read SMS and video-call registration information

Read the 112 service profile

Plan your first trip in Georgia