How to use Georgia’s consumer-rights complaint form

Illustration: conceptual everyday-life artwork, not a photograph or map of this place or service.

Choose a submission route

The online form requires a qualified electronic signature. Otherwise, download the document, complete and sign it, then email it to consumer@gcca.gov.ge or bring it to the Agency’s office. The official form page is in Georgian.

GCCA’s published consumer notice also lists hotline 15 20.

Prepare the requested information

• Applicant: name, identification number, address and contact details.
• Representative: identity and contact details, if someone files for the applicant.
• Trader or service provider: business identity and contact details.
• Case description: detailed circumstances and relevant facts.
• Evidence: supporting material and a list of attached documents.

Keep a copy of the completed form and the documents you send.

Open GCCA’s official consumer-rights form

Read GCCA’s published complaint channels