What ComCom’s fixed-Internet quality instructions measure
Read the scope, measured fields and preparation requirements on ComCom’s fixed-Internet quality service.
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ComCom describes Sheamotsme as a fixed-Internet quality tool that compares measured service with the provider’s contract terms.
Check whether it matches the service
The Commission’s page describes fixed Internet, not mobile-data speed. Its FAQ says to use a computer and excludes fixed 4G LTE. The FAQ also names device condition, router setup and Wi-Fi capacity among factors that affect the result.
Read the named fields
| Field | What ComCom or its FAQ says |
|---|---|
| Download and upload | Two separate speed measurements listed by ComCom. |
| Packet loss | The FAQ describes the percentage of sent information that is not received. |
| Jitter | The FAQ lists this as a quality parameter for voice and video streaming. |
| DNS resolution time | A separate fixed-Internet value listed by ComCom. |
The FAQ lists possible causes of poor quality beyond the provider’s service, including a malfunctioning device, router setup/default settings and Wi-Fi equipment that cannot deliver the purchased package speed. A measurement page does not by itself identify which part of a home connection caused a result.
Understand the preparation steps
- Read the instructions before starting.
- Connect the measuring device by cable rather than Wi-Fi.
- Do not open another application during the measurement.
- Enter accurate details about yourself and your provider.
ComCom says inaccurate details can cancel a complaint. It says the platform offers a complaint form if the system detects a fault; the page does not state what decision the Commission will make.
Open ComCom’s description of Sheamotsme
Public Defender of Consumers Interests, ComCom
The Public Defender of Consumers Interests is ComCom’s public service for consumer issues in electronic communications and broadcasting.
Sources & checks
- ComCom: Sheamotsme fixed-Internet quality controlCommission description of fixed-Internet scope, measured parameters, public test instructions and the complaint link shown after a detected fault. Checked 24 October 2026.
- Sheamotsme: frequently asked questionsOfficial test FAQ excerpt with device/network prerequisites and local factors that affect fixed-Internet readings; direct page open unavailable. Checked 24 October 2026.
Image credits
- Router de Cable Norte conecta empresa de internet por fibra Caracas Venezuela. Warairarepano&Guaicaipuro, CC0. Adapted as a paper collage.
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How to contact ComCom’s telecom consumer office
Choose a public complaint channel and prepare the details ComCom’s consumer office recommends including.
Read the guide