Illustration: conceptual everyday-life artwork, not a photograph or map of this place or service.

If a Bank of Georgia card is missing, the bank's published Mobile Bank help describes a direct block path: open Mobile Bank, choose the card and select the block function. The bank also publishes a chat route that handles card blocking and card orders. Use Bank of Georgia's official app or website, not a contact link sent by an unknown person.

Block through the bank's own channel

Bank of Georgia's 2023 help article says a customer who loses or has a card stolen can select the card in Mobile Bank and block it from its functions. Its 2025 chat guide describes chat in Mobile Bank, Internet Bank and on the bank's website, and says customers can block or unblock a card through chat. The chat article says a digital assistant responds first and can hand the conversation to an operator when needed.

The bank's help pages have publication dates, and app labels can change. Follow the current prompts in the official channel and ask the bank to confirm the card's status. If you cannot access the app, the bank's official site lists chat as another published route; confirm the current contact option there.

Keep the incident record

  • Record when you reported the missing card and which bank channel you used.
  • Save the bank's confirmation or case reference if it provides one.
  • Ask whether the card should stay blocked, be replaced or be handled another way. The public help pages describe block/unblock controls but do not establish the next step for every loss or theft case.
  • Review the transaction information available through the bank and raise any payment you do not recognize with the bank as a separate claim.

The same Mobile Bank article describes an unblock option if the card is found. Finding the plastic does not tell you whether its details were copied or whether an unfamiliar payment was authorized. Ask the bank which action applies to your case before using an unblock control.

Handle an unrecognized payment separately

Blocking the card and disputing a payment are separate steps. If you do not recognize a payment, ask the bank to open its claim process and keep the block confirmation and transaction details together. Do not post full card details, passwords or verification codes in a public message.

Read the financial-service complaint routes

Sources & checks

  • Five Mobile Bank functionsBank of Georgia's dated 27 July 2023 Georgian-language help article describing the app path it published for blocking a lost or stolen card and its then-described unblock option.. Checked 24 October 2026.
  • Bank of Georgia chat: 24/7 help in digital channelsBank of Georgia's 20 March 2025 Georgian-language help article on chat locations, service hours, digital assistant and card-blocking operations.. Checked 24 October 2026.
  • Recording the Claim ProcedureNBG Consumer Rights Protection guidance on lodging a claim with a financial institution, its one-month examination period, NBG complaint channels and published public contact details.. Checked 24 October 2026.

Image credits

  • Middle-aged woman holding a credit card and smartphone on the laptop. Shixart1985, CC BY 2.0. Adapted as a paper collage.
All photography and illustration credits