Service scope
Its institutional overview describes financial-sector supervision and consumer-rights protection among its responsibilities. The English website publishes general contact details and a separate consumer-claim procedure.
Understand the institution's role
The NBG identifies itself as Georgia's central bank and describes its supervision of the financial sector, including work to protect consumer and investor rights. This directory entry points to public information from the regulator; it does not assess or recommend a financial product.
Use the right contact page
For a general question, use the current details on the NBG contact page. For dissatisfaction with a financial institution, the NBG publishes a separate complaint procedure. A payment-service dispute may fit the Dispute Resolution Commission's separate remit, so check its current instructions rather than treating every concern as the same case.
Details to check
- Financial-institution complaint guidance
- NBG Consumer Rights Protection Division contact channels
- Published claim and response process
Sources & checks
- Recording the Claim ProcedureNBG Consumer Rights Protection guidance on lodging a claim with a financial institution, its one-month examination period, NBG complaint channels and published public contact details.. Checked 24 October 2026.
